After setting up the MercadoLivre in the Control Panel >> Settings >> MercadoLivre
01) Access the Control Panel
02) After login click on Catalog >> MercadoLivre
03) After connecting the application to the MercadoLivre, click on:
Manage MercadoLivre Customer Questions and Answers
04) After accessing the page, you can filter by Status
To answer in the answer column you can answer unanswered questions in Mercado Livre
In X you can delete an unanswered question in MercadoLivre